Treat other people the way they would like to be treated !

The new rule in the game - Treat other people the way they would like to be treated.

Think of every interaction as an experiment that explains a little bit more about the individual you're dealing with. Then, when someone defies your expectations, don't get mad. Just change your expectations to more accurately align with reality. Once you understand your colleagues' operating instructions, you might decide to approach them differently. Use different words. Be more or less aggressive.

It's not that some people behave well or badly. It's that we expect them to behave differently than they do. Even when they have proven our expectation wrong time and time again. In this case, the answer to frustration is acceptance. It's amazing how changing your expectations can change your experience. So instead of getting frustrated with other people, learn their rules of engagement. If you pretend each person is from a foreign country you don't fully understand, you'll be more open to accepting him or her.


Peter Bregman’s Blog –