“10/10” Technique - A way of gathering 'feedback and ideas for improvement'

“10/10” technique is a simple, yet effective way of gathering 'feedback and ideas for improvement'

Although it can be used for self-improvement in a lot of ways, we use it for leadership development as follow-up to a 360 degree assessment.

First, the manager identifies something they want to improve – say leading a meeting, delegating, listening, or conducting a one on one. Although not as effective, it could even be as general as “leadership”.

Then, at the end of a one on one, or whenever the opportunity presents itself (it only takes about 10 minutes), the manager asks the question: “On a scale of 1-10, how would you rate my delegation skills?” Usually the answer is not a perfect 10, because the manager has already had it pointed out on their 360 assessment. So if it’s anything less than 10, the managers ask the follow-up question: “What would I need to do for you to rate me a 10?

It works so well because it gives the manager very specific ideas for improvement, in terms of what’s important to the other person. It opens up dialog in a non-threatening way, builds trust, and creates a win-win developmental partnership.

The 10/10 technique is very versatile – it can also be used with your peers, manager, partners, customers, suppliers. “So tell me buddy, on a scale of 1-10, how would you rate my mentoring skills?”


Dan McCarthy blog - http://www.greatleadershipbydan.com/2009/09/1010-technique.html